With effect from 1 August, 2021, the Indonesian tax ID number or NPWP (Nomor Pokok Wajib Pajak) is now mandatory for import and export shipments. This applies to both businesses and personal shipments.

For shipping addresses within the EU (European Union), please ensure that the recipient possess the Sanitary License as required by your local law. You will be liable for any shipping charges incurred if your parcel is rejected by your local customs due to lack of the license and returned back to us eventually.

As per specified by China customs, the total value of  the order should not exceed 1,000 Chinese Yuan for personal users.

In light of the current COVID-19 pandemic, freight forwarders (i.e. DHL, FedEx) may effect forced changes to available shipping services and costs that are limited to certain regions/countries. When necessary, we may have to contact you directly should there be any forced changes on the shipping charges while your orders are being processed.

From time to time, local custom authorities may also effect new limits/requirements to their import regulations for personal and corporate users. Hence, we are not liable for custom-related issues (i.e. orders held up by the customs due to invalid/lack of import license) and customers will still be liable for any return shipping fees incurred if the parcels had to be returned back to us.

When you make a purchase via our store, please note that

1. The final price quoted in your order DOES NOT include custom duties and taxes; you are liable for any customs duties and VAT/Tax (where applicable).
2. Please include a valid contact number (a mandatory requirement by shipping partners for ALL local and international orders) to ensure smooth deliveries of your orders, thank you. More details here.