Privacy Policy, Terms & Conditions

1. Terms & Conditions

1a. Terms and Conditions

HST Medical strives to ensure that all information and material provided on this website is accurate and up to date. None of the information found on this website is meant to substitute for professional medical advice.

HST Medical shall not be held responsible nor to be held liable, whether directly or indirectly, for any injury, loss or damage incurred from the use of any information or material found on this website. All rights reserved.

No part of this website, its information, materials, or images, may be reproduced in any other forms or means without the permission of HST Medical.

HST Medical may make changes to the materials contained on its website at any time without notice.

1b. Returns Policy – Damaged, Defective or Incorrect Products

We try to always provide the highest level of service possible. If there is a problem with your order, please begin by contacting Customer Care Representative at immediately.

Please provide us with as much information as you can about the problem, including your order number, and the name of the affected products. Our Customer Care Representative will respond to you as soon as possible.

In a case of a return, please do take note of the following:

You should return the Damaged/Defective or Incorrect product/s to us within 7 days of receipt.

For hygiene and safety reasons, we do not accept items back that have been opened or used unless the product has been damaged during delivery. Furthermore, we do not accept back items that require cold chain handling.

When returning items to us, please place your returned goods in their original packaging and do not remove any labels. All items being returned should be sent with the original receipt and a note with it to state the reason for you returning the item. You must include your order number with your return, as failing to do this could result in you not receiving a refund as we may not be able to locate you on our systems.

We are sorry, but we are unable to offer a free returns service to our customers. Returns must be made at your own cost. Please return your parcel using a standard trackable service, and obtain a proof of postage receipt. Please keep your proof of postage safe as your will need this as your proof of return

Please return to the following address:

HST Medical Pte Ltd
152 Paya Lebar Road #02-06 Singapore 409020

If you would like to return an item, we will refund you within 21 days of receiving the returned parcel. Please note this is provided that the product returned is received back to us within the stated returns period. Damaged, defective or incorrect products returned by you will be refunded in full, including a refund for the delivery charges for sending the item. However if you order the wrong product by mistake, the delivery charges will not be refunded.

In the event that we do not receive your returned goods, we will ask you to provide your proof of postage receipt from the Post Office. We reserve the right to refuse a refund if you are unable to provide proof of postage.

We will refund any money received from you using the same method originally used by you to pay for your purchase. In any case of refund, we will only refund the cost of the products as per customer’s invoice and please note that the delivery costs would not be refunded.

1c. International Shipping

We wish to remind all customers that international orders may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival.

The recipient of the shipment is responsible for any import fees, as well as complying with all laws and regulations of the destination country.

Customs policies vary widely from country to country, so please contact your local customs office for more information.

However, we will deal with the courier service in touch with the customs to return your parcel to us.

Rejected items by the customs will be refunded, excluding the delivery charges for sending the item.

We will refund any money received from you using the same method originally used by you to pay for your purchase. Customs policies vary widely from country to country, so please contact your local customs office for more information.

2. Website or Form Errors

2a. Enable Cookies

If you experience an error such as “invalid or missing CSRF token”, it may mean that you have ad-blocking or script-blocking on your computer, tablet or smartphone, or the browser you use have disabled cookies. Please turn on your cookies and turn off ad- and script-blocking plugins or features to enable forms to work.

3. Privacy Statement


Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

The following outlines our privacy policy.

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information.

The following outlines our privacy policy.

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

We will only retain personal information as long as necessary for the fulfillment of those purposes.

We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.


How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at dpo AT or mailing us at:

HST Medical Pte Ltd
152 Paya Lebar Road #02-06 Singapore 409020


We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.


By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


From 2 January 2014, Singapore’s Personal Data Protection Act (PDPA) has introduced certain changes to the way in which we may contact you for promotional and marketing purposes.

The PDPA provides for the establishment of a National Do Not Call (DNC) Registry, which allow individuals to register their Singapore telephone numbers to opt out of receiving marketing phone calls, mobile text messages such as SMS or MMS, and faxes from organizations.

These changes will generally not affect informational and service related messages sent by HST Medical, such as reminders about your loyalty program.

HST Medical is committed to complying with the requirements of the PDPA and respects your choices. We have always been mindful of engaging our customers in a more targeted and relevant way.

If you have registered your telephone number with the DNC Registry, we will not send you our promotional and marketing messages via phone calls, text messages and faxes.

However, if you have previously given us consent to contact you for such purposes, we will continue to do so until you withdraw your consent. HST Medical marketing messages aim to keep you in touch with what is relevant to you and to update you about exclusive offers, our rewards programs, promotions and special deals. If you wish to continue receiving such messages or to opt out, you can indicate your preference at any time via


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at dpo AT or by mail at

HST Medical Pte Ltd
[Re: Privacy Compliance Officer]
152 Paya Lebar Road #02-06 Singapore 409020