New customers: When creating a new account
- Please ensure that your shipping address is in English and indicate the correct postal code (numbers only) for the system to calculate the shipping fees for your orders (deliveries outside Singapore).
- We do not send any marketing emails to you.
- We treat all details with strict confidentiality.
If you face problems during checkout, you can try to clear your web browser cache, change a web browser, ensure your browser and OS are updated, and disable ad blockers/extensions and anonymizing software. Some misconfigured security or antivirus software may interfere with shopping carts too. We recommend using Google Chrome, as it is the most compatible browser around. If these steps don’t resolve the issue, please email us at order@hstmedical.com or contact our sales support at +65 6536 5108 (ext. 816) for assistance. We will try our best to advise.