Shipping & Restrictions: Outside Singapore

Delivery instructions

We will be engaging DHL and FedEx for all parcel deliveries outside Singapore, subject to availability.
The delivery fee will be calculated upon check-out and will be shown on the payment page.

Please ensure you have keyed in your postal code (where applicable) correctly under the section before submitting your order.

Note: If your order page shows the shipping fee as $0, it’s usually because the postal code format is incorrect.

Refunds & returns

As of 1st July 2023, we no longer accept requests for refunds and returns from overseas for the following reasons:

  1. Recipients’ refusal to pay custom duties, VAT, and consumption tax imposed by their local customs.
  2. Recipients do not carry necessary documents, certificates, and/or licenses as required by their local customs for import.

Shipping, Taxes, Duties and Fees

Depending on the relevant laws and policies from various destination countries and their respective customs, international orders may be subject to import policies, import taxes, customs duties, and fees levied. Customers must first learn about such restrictions from the destination country’s customs office before placing an order with us.

IMPORTANT: When you are making a purchase via our e-store, please note that:

    1. The final price quoted in your order DOES NOT include the relevant custom duties and taxes that you may be liable for; please contact the relevant authorities for more information on importing goods to the country of your choice.
    2. Please include a valid contact number (a mandatory requirement by shipping partners for ALL local and international orders) to ensure smooth deliveries of your orders.

If your delivery fails for any of the following reasons,

  • Failure to make payment to the courier for the custom taxes and import duties
  • Failure to get custom clearance by the destination country (including restriction on value of goods, lack of import license

In such cases, parcels that are rejected by the customs will be treated as sold; hence, we regret to inform you that we will not be able to approve and allow any refunds to you.

CUSTOMS REQUIREMENTS AND RESTRICTIONS TO VARIOUS REGIONS (accurate as of 1 July 2023)

Delivery services are dependable on the respective couriers’ coverage; however, please note that you are solely responsible for any customs duties, VAT, and consumption tax as required by the customs at the destination countries.

Indonesia

With effect from 1 August, 2021, the Indonesian tax ID number, or NPWP (Nomor Pokok Wajib Pajak) is now mandatory for import and export shipments. This applies to both businesses and personal shipments.

European Union (EU)

For shipping addresses within the EU (European Union), please ensure that the recipient possesses the Sanitary License as required by your local law. If your local customs reject your parcel for lack of a license and return it to us, you will be responsible for any shipping charges.

China

As per specifications by China Customs, the total value of the order should not exceed 1,000 Chinese Yuan if your order contains more than 1 item.

Malaysia

Local authorities may restrict you to purchasing a maximum of 2 bottles of supplements for personal use. There are no restrictions on importing external applications, i.e., balm and liniment.

Vietnam

As per specifications by Vietnam Customs, you will be required to pay duties and taxes on your shipment if the total value of the order exceeds VND 1,000,000.

Australia

As per specifications by Australian customs, you will be required to pay duties and taxes on your shipment if the total value of the order exceeds AUD1,000.

United States

As per specifications by US customs, you will be required to pay duties and taxes on your shipment if the total value of the order exceeds US$800. You must also notify your local authorities in advance about any incoming parcels.

United Kingdom

As per specifications by UK customs, you will be required to pay duties and taxes on your shipment if the total value of the order exceeds EUR150. You must also notify your local authorities in advance about any incoming parcels.