DELIVERY INSTRUCTIONS
We will be engaging DHL and FedEx for all parcel deliveries outside Singapore, subject to availability.
Delivery fee will be calculated upon check out, and will be shown at the payment page.
Please ensure you have keyed in your postal code (where applicable) correctly under the section before submitting your order.
Note: If the shipping fee is shown as $0 in your order page, that is usually due to the wrong postal code format.
DELIVERY RESTRICTIONS
Delivery services are dependable on the respective couriers’ coverage, however please note that you are solely responsible for any custom duties, VAT and consumption tax as required by the customs at the destination countries.
For more details on custom restrictions to various regions/countries, please visit here.
REFUND AND RETURNS
As of 1st July 2023, we no longer accept requests for refund and return from overseas for the following reasons:
- Recipients’ refusal to pay custom duties, VAT and consumption tax imposed by their local customs.
- Recipients do not carry necessary documents, certificates and/or licenses as required by their local customs for import.