SHIPPING, TAXES, DUTIES AND FEES

International orders may be subjected to import policies, import taxes, customs duties and fees levied, depending on the relevant laws and policies from various destination countries and their respective customs. Therefore, it is essential that you, as the customer, first understand such restrictions from the destination country’s custom office before you place an order with us.

IMPORTANT: When you are making a purchase via our e-store, please note that:

  1. The final price quoted in your order DOES NOT include the relevant custom duties and taxes that you may be liable for; please contact the relevant authorities for more information on importing goods to the country of your choice.
  2. Please include a valid contact number (a mandatory requirement by shipping partners for ALL local and international orders) to ensure smooth deliveries of your orders.

Should your delivery fail due to the following reasons:

  • Failure to make payment to the courier for the custom taxes and import duties
  • Failure to get custom clearance by the destination country (including restriction on value of goods, lack of import license

    • In such cases, parcels that are rejected by the customs will be treated as sold, hence we regret to inform you that we will not be able to approve and allow any refunds to you.

    [MORE INFORMATION ON CUSTOM REQUIREMENTS AND RESTRICTIONS TO VARIOUS REGIONS]

    INDONESIA

    With effect from 1 August, 2021, the Indonesian tax ID number or NPWP (Nomor Pokok Wajib Pajak) is now mandatory for import and export shipments. This applies to both businesses and personal shipments.

    EUROPEAN UNION (EU)

    For shipping addresses within the EU (European Union), please ensure that the recipient possess the Sanitary License as required by your local law. You will be liable for any shipping charges incurred if your parcel is rejected by your local customs due to lack of the license and returned back to us eventually.

    CHINA

    As per specified by China customs, the total value of the order should not exceed 1,000 Chinese Yuan for personal users.

    MALAYSIA

    Due to restrictions by local authorities, you may only be allowed to purchase and import our Rheuma-Salve products into your country. However, if you have interest in our health supplements, please purchase directly via our Qoo10 web store.

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