HST Medical is Singapore’s leading health supplements company with our own traditional Chinese medicine Heritage TCM clinic and Essentials Pharmacy for prescription medicines.
Here are some Frequently Asked Questions (FAQs) for your reference.
TCM Information
What is Traditional Chinese Medicine (TCM)?
Traditional Chinese Medicine vs Western Medicine
Traditional Chinese Medicine approach to Illness
HERITAGE® and Traditional Chinese Medicine
General Health Concerns
Common Cold/Flu
Treatment:
* Fortify the body’s defense mechanisms
* Resolve causative factors through detoxification, reducing inflammation, inducing perspiration and cooling an over-heated system
* Relieve the associated symptoms of cold and flu
* It is also advisable that your diet be modified to exclude spicy, greasy, fried or very rich food. Thin porridge, steamed fish, vegetables with lots of warm water are recommended.
Common Herbs To Treat:
* Honeysuckle flower (Jin Yin Hua)
* Honeysuckle flower (Jin Yin Hua)
* Chinese Thorowax (Chai Hu)
* Ephedra (Ma Huang)
* Saposhnikoia Root (Fang Feng)
* Schizomepeta Herb (jing Jie)
* Platycodon Root (Jie Geng)
* Peppermint (Bo He)
HERITAGE® Treatment:
* Heritage® Cough Alievaid Herbal Linctus
* Heritage® Cough & Muco-Relief
* Heritage® Vapor Soove
Common Cough
Treatment:
A diet including pears, honey, white mushrooms, lily bulb and persimmons can help to heal coughs. Acupuncture on specific meridians to restore the flow of Qi and rebalance the affected organ or organs. Certain foods can help heal this condition including pear, ginger, watercress, apple, radish and turnip.
Common Herbs To Treat:
* Lily Bulb
* Citrus
* Pinellia
* Magnolia Bark
HERITAGE® Treatment:
* Heritage® Cough & Muco-Relief
* Heritage® Cough Alievaid Herbal Linctus
Rheumatism
Treatment:
Changes in diet to include foods with high levels of omega-3 and omega-6 fatty acids can reduce joint tenderness and stiffness Acupuncture on specific meridians to restore the flow of Qi and rebalance the affected organ or organs
Common Herbs To Treat:
* Dang Gui
* White Peony Root
* Ginger
* Tumeric
* Boswellia
* Frankincense
HERITAGE® Treatment:
* HERITAGE® Rheuma-Eeze Pain Relief Formula
* HERITAGE® Rheuma Patch
* HERITAGE® GOLD Rheuma-Salve Extra-Strength Medicated Balm
* HERITAGE® GOLD Pien Tze Huang Anti-Rheumatism Pain Plaster
Acne
Treatment:
* Fortify the body with herbs that have the effects of relieving stagnation or accumulation of heat, and of purging toxins from the body.
* Resolve causative factors through detoxification, reducing inflammation, inducing perspiration and cooling an over-heated system
* Clear heat from the lungs and the stomach with acupuncture
Common Herbs To Treat:
* Lily Bulb (Bai He)
* Peach Kernel (Tao Ren)
* Dandelion (Pu Gong Ying)
* Honeysuckle (Ren Dong Teng)
* Schizomepeta Herb (Jing Jie)
* Platycodon Root (Jie Geng)
* Peony (Shao Yao)
HERITAGE® Treatment:
* Heritage® Jin Huang Yan Premium Bird Nest
* Heritage® Pearl Powder
Anxiety
Treatment:
* Fortify the kidneys and liver in order to help the body process emotions better and support overall well-being
* Support the spleen to reduce anxiety and worry
* Balance inner organ function through acupuncture
Common Herbs To Treat:
* Sage Root (Dan Shen)
* Siberian Milk Wort (Zhi Mu)
* Ginseng (Ren Shen)
* Schizandra Fruit (Wu Wei Zi)
* Licorice Root (Gan Cao)
* Atractylodes Root (Bai Zhu)
HERITAGE® Treatment:
* Heritage® Toco 3E plus Q10
Balding
Treatment:
* Fortify blood and essential fluids through herbs
* Support the liver and and kidney to promote hair growth
* Nourish scalp to treat malnourishmente
Common Herbs To Treat:
* Cinnamon (Gui Pi)
* Turmeric (He Shou Wu)
* White Mulberry (Sang Zhi)
* Ginseng (Ren Shen)
* Acanthopanax Gracilistylus (Wu Jia Pi)
HERITAGE® Treatment:
* Heritage® Shou Wu Plus
* Heritage® Women’s Choice
* Heritage® Men’s Formula
Fatigue
Treatment:
* Boost energy by improving the function of the lungs, spleen and kidneys
* Treat blood deficiency with tonifying herbs to revitalize blood
Common Herbs To Treat:
* Atractylodes Rhizome (Bai Zhu)
* Astralagus Root (Huang Qi)
* Wolfberry (Gou Qi Zi)
* Ginseng (Ren Shen)
* Yam Root (Shan Yao)
HERITAGE® Treatment:
* Heritage® NeuroGard
* Heritage® Korean Red Ginseng
* Heritage® American Ginseng
* Heritage® Lingzhi Cracked-Spores Plus
Allergies
Treatment:
* Fortify lung and spleen to strengthen resistance to allergic reactions
* Balance body imbalances through regular herbal treatment
Common Herbs To Treat:
* Codonopsis Root (Dang Shen)
* Atractylodes Rhizome (Bai Zhu)
* Licorice (Zhi Gan Cao)
* Poria (Fu Ling)
Severe Cough and Cold
Treatment:
* Fortify lung and spleen Qi to strengthen resistance to allergic reactions
* Consume plenty of hot liquids to improve circulation and stay hydrated
Common Herbs To Treat:
* Honeysuckle flower (Jin Yin Hua)
* Baical Skullcap Root (Huang Qin)
* Woad Root (Ban Lan Gen)
* Honeysuckle (Ren Dong Teng)
* Schizomepeta Herb (Jing Jie)
* Rehmannia (Shu Di Huang)
Heritage® Treatment:
* Heritage® Cough and Muco Relief
* Heritage® Cough Alievaid
* Heritage® Cold and Flu
* Heritage® Deep Sea Japanese Squalene
* Heritage® Cordyceps CS-4
Stress
Treatment:
* Identify patterns of disharmony within the body and clear the meridians
* Restore emotional harmony through acupuncture and massage therapy
Common Herbs To Treat:
* Cinnamon (Gui Pi)
* Angelica (Dang Gui)
* Peony (Bai Shao)
* Angelica (Dang Gui)
* Ginseng (Ren Shen)
* Rehmannia (Shu Di Huang)
HERITAGE® Treatment:
* Heritage® American Ginseng
* Heritage® Cordyceps CS-4
* Heritage® Lingzhi Cracked Spores plus
Cholesterol
Treatment:
* Alter lifestyle and diet choices to improve overall health and well-being
* Heal overactive liver and production of Yang energy through Qi Gongy
Common Herbs To Treat:
* Hawthorne (Shan Zha)
* Sage Root (Dan Shen)
* Sicklepod Seed (Ju Ming Zi)
* Angelica (Dang Gui)
* Licorice Root (Gan Cao)
* Atractylodes Root (Bai Zhu)
HERITAGE® Treatment:
* Heritage® Toco 3E plus Q10
* Heritage® Deep Sea Japanese Squalene
Depression
Treatment:
* Support mental health and wellbeing through acupuncture to clear the meridians
* Improve mood by nourishing kidneys and spleen
Common Herbs To Treat:
* Mint (Bo He)
* Atractylodes Root (Bai Zhu)
* Peony (Bai Shao)
* Angelica (Dang Gui)
* Licorice Root (Gan Cao)
* Rehmannia (Shu Di Huang)
* Buplerum (Chai Hu)
HERITAGE® Treatment:
* Heritage® Toco 3E plus Q10
* Heritage® Women’s Choice
Obesity
Treatment:
* Support mental health and wellbeing through acupuncture to clear the meridians
* Build Qi using Qi Gong exercises and reducing stress levels
* Relieve excess appetite caused by body imbalances through acupuncture
Common Herbs To Treat:
* Angelica (Dang Gui)
* Licorice Root (Gan Cao)
* Rehmannia (Shu Di Huang)
* Buplerum (Chai Hu)
* Ginseng (Ren Shen)
* Cordyceps (Chong Cao)
* Hawthorne (Shan Zha)
HERITAGE® Treatment:
* Heritage® Cooling Detox Tea
* Heritage® Herbal Slimming Tea
Terms & Conditions
1. Terms and Conditions
HST Medical shall not be held responsible nor to be held liable, whether directly or indirectly, for any injury, loss or damage incurred from the use of any information or material found on this website. All rights reserved.
No part of this website, its information, materials, or images, may be reproduced in any other forms or means without the permission of HST Medical.
HST Medical may make changes to the materials contained on its website at any time without notice.
2. Returns Policy - Damaged, Defective or Incorrect Products
Please provide us with as much information as you can about the problem, including your order number, and the name of the affected products. Our Customer Care Representative will respond to you as soon as possible.
In a case of a return, please do take note of the following:
You should return the Damaged/Defective or Incorrect product/s to us within 7 days of receipt.
For hygiene and safety reasons, we do not accept items back that have been opened or used unless the product has been damaged during delivery. Furthermore, we do not accept back items that require cold chain handling.
When returning items to us, please place your returned goods in their original packaging and do not remove any labels. All items being returned should be sent with the original receipt and a note with it to state the reason for you returning the item. You must include your order number with your return, as failing to do this could result in you not receiving a refund as we may not be able to locate you on our systems.
We are sorry, but we are unable to offer a free returns service to our customers. Returns must be made at your own cost. Please return your parcel using a standard trackable service, and obtain a proof of postage receipt. Please keep your proof of postage safe as your will need this as your proof of return
Please return to the following address:
HST Medical Pte Ltd
152 Paya Lebar Road
#02-06 Citipoint Industrial Complex
Singapore 409020
If you would like to return an item, we will refund you within 21 days of receiving the returned parcel. Please note this is provided that the product returned is received back to us within the stated returns period. Damaged, defective or incorrect products returned by you will be refunded in full, including a refund for the delivery charges for sending the item. However if you order the wrong product by mistake, the delivery charges will not be refunded.
In the event that we do not receive your returned goods, we will ask you to provide your proof of postage receipt from the Post Office. We reserve the right to refuse a refund if you are unable to provide proof of postage.
We will refund any money received from you using the same method originally used by you to pay for your purchase. In any case of refund, we will only refund the cost of the products as per customer’s invoice and please note that the delivery costs would not be refunded.
3. International Shipping
The recipient of the shipment is responsible for any import fees, as well as complying with all laws and regulations of the destination country.
Customs policies vary widely from country to country, so please contact your local customs office for more information.
However, we will deal with the courier service in touch with the customs to return your parcel to us.
Rejected items by the customs will be refunded, excluding the delivery charges for sending the item.
We will refund any money received from you using the same method originally used by you to pay for your purchase. Customs policies vary widely from country to country, so please contact your local customs office for more information.
4. Privacy Policy
The following outlines our privacy policy.
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
We will only retain personal information as long as necessary for the fulfillment of those purposes.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
5. Personal Data Protection
The PDPA provides for the establishment of a National Do Not Call (DNC) Registry, which allow individuals to register their Singapore telephone numbers to opt out of receiving marketing phone calls, mobile text messages such as SMS or MMS, and faxes from organizations.
These changes will generally not affect informational and service related messages sent by HST Medical, such as reminders about your loyalty program.
HST Medical is committed to complying with the requirements of the PDPA and respects your choices. We have always been mindful of engaging our customers in a more targeted and relevant way.
If you have registered your telephone number with the DNC Registry, we will not send you our promotional and marketing messages via phone calls, text messages and faxes.
However, if you have previously given us consent to contact you for such purposes, we will continue to do so until you withdraw your consent. HST Medical marketing messages aim to keep you in touch with what is relevant to you and to update you about exclusive offers, our rewards programs, promotions and special deals.
If you wish to continue receiving such messages or to opt out, you can indicate your preference at any time via contact.us@heritage.com.sg.